Frequently Asked Questions
If you have any questions or need any assistance, please email us at email@example.com at any time.
What/Who is Flaxta?
Flaxta is a young brand formed by a dedicated group of well-known players in the sports protection market with a passion to make a difference and create something new, we are committed to redefining sports protection through a measured approach to performance, style and innovation. So that you, can safely practice your sport with greater ease. That's what makes us happy.
Where can I buy Flaxta products?
You are on the official Flaxta store, where you can order our products online. Would you prefer to see the products in a shop? That is also possible. Quickly check whether there is a shop near you via our store locator.
How do I order?
You can order by adding a product to your cart, then go to the checkout. The checkout will ask for your details step by step so that we can send you your product. Finally, you have to pay. This can of course be done with all known payment methods.
How can I return/cancel my shipment?
You can always cancel your shipment, and return within 30 days. More information on returns can be found on the right of withdrawal page.
What's your return policy?
We offer 30 days easy return and money-back-guarantee. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Where do you ship?
We offer shipping to United States, Canada and countries within the European Union.
What's your delivery time?
Estimated delivery is 2-5 days (UK ~ 10-15 days). Please note that for some remote areas additional shipping time may apply.
What are the shipping costs?
We offer shipping to United States, Canada and countries within the European Union. Shipping costs are free by default above 100 order value. Otherwise, shipping costs are 10 (Germany and Austria receive all orders without shipping costs).
Will I be charged customs for my order?
For orders being shipped outside North America and EU, import duties and taxes may be charged. These charges are set by the Customs Authority of the destination country. Since these charges are different for different countries, Flaxta cannot predict the amount. We advise you to contact your local customs office for further information.
For UK orders: Orders over GBP 135 (excluding VAT), will be shipped without tax and import duties. These must be carried by you. Orders under 135 GBP are shipped with VAT and you do not have to pay import duties for these.
Remember, if you have any questions, please email us at firstname.lastname@example.org at any time. We love contact.