Where do you ship?
We offer shipping to United States, Canada and countries within the European Union.
What's your delivery time?
Estimated delivery is 2-5 days (UK ~ 10-15 days). Please note that for some remote areas additional shipping time may apply.
Where can I find my tracking?
Once your order leaves our warehouse, we will send your tracking number in a shipping confirmation email. You can also find a link to the tracking information on your account page.
What are the shipping costs?
We offer shipping to United States, Canada and countries within the European Union. Shipping costs are free by default above 100 order value. Otherwise, shipping costs are 10 (Germany and Austria receive all orders without shipping costs).
How can I return/cancel my shipment?
You can always cancel your shipment, and return within 30 days. More information on returns can be found on the right of withdrawal page.
Will I be charged customs for my order?
For orders being shipped outside North America and EU, import duties and taxes may be charged. These charges are set by the Customs Authority of the destination country. Since these charges are different for different countries, Flaxta cannot predict the amount. We advise you to contact your local customs office for further information.
For UK orders: Orders over GBP 135 (excluding VAT), will be shipped without tax and import duties. These must be carried by you. Orders under 135 GBP are shipped with VAT and you do not have to pay import duties for these.
What's your return policy?
We offer 30 days easy return and money-back-guarantee. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Where do you ship from?
All European orders are shipped from our warehouse in Salzburg, Austria. All US and Canadian orders are shipped from our warehouse in Denver, Colorado.
I need more help!
We are here for YOU. So, if you have any questions or need any assistance with your order, please email us at firstname.lastname@example.org at any time.