If you have any questions or need any assistance with your order, please email us at support@flaxta.com at any time.

Where do you ship?

We offer shipping to United States, Canada and countries within the EU. Free shipping above €100 EUR / $100 USD.

What currency are your prices in?

Our prices are listed in EUR (€), USD ($), CAD ($), DKK and SEK.

Will I be charged customs for my order?

For orders being shipped outside North America and EU, import duties and taxes may be charged. These charges are set by the Customs Authority of the destination country. Since these charges are different for different countries, Flaxta cannot predict the amount. We advise you to contact your local customs office for further information.

What's your return policy?

We offer 30 days easy return and money-back-guarantee. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

What's your delivery time?

Estimated delivery is 2-5 days. Please note that for some remote areas additional shipping time may apply.

Which payment methods do you offer?

We offer secure payments via Stripe and accept payments by credit card (VISA, Mastercard, American Express, Maestro) as well as Klarna, Apple Pay, Google Pay, iDeal, and Bancontact.

Where do you ship from?

All European orders are shipped from our warehouse in Salzburg, Austria.All US and Canadian orders are shipped from our warehouse in Denver, Colorado.

Where can I find my tracking?

Once your order leaves our warehouse, we will send your tracking number in a shipping confirmation email. You can also find a link to the tracking information on your account page.